Privacy Policy
General
By accessing and using Real Health’s application programming interfaces, software, tools, data, documentation, or website (collectively, “Services”), you expressly agree that you have read and agreed to be bound by the following terms and conditions (the “Terms”) as well as all applicable laws and regulations,and any future updates. You also agree that you are 18 years or older and legally able to enter into a binding contract.
Unless otherwise specified, terms used below and in any of our other agreements or notices, including our Privacy Policy, have the following meanings. ,
"Client", “User”, “You” and “Your” refers to you, the person using Services and accepting the Terms or, if you are accepting these terms on behalf of an entity, also to the entity.
"Real Health", “Ourselves”, “Our”, “We” and "Us", refer to our company, Real Health Technology, Inc.
“Representatives” means Real Health’s personnel, advisors, affiliates, agents and suppliers.
“Party”, “Parties”, or refers to both the Client and ourselves, or either the Client or ourselves.
Any use of the above terminology or other words in singular, plural, capitalization, and/or he/she or they are taken as interchangeable and, therefore, as referring to the same.
These Terms and any policies incorporated in these Terms contain the entire agreement between you and Real Health regarding access to or use of the Services and, other than any Service specific terms of use or any applicable Enterprise agreements, supersedes any prior or contemporaneous agreements, communications, or understandings between you and Real Health on that subject.
No agency, partnership, joint venture or other relationship is intended or created by your access to or use of the Services.
You may not assign or delegate any rights or obligations under these Terms and any purported assignment or delegation by you shall be null and void. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to any affiliate as part of a corporate reorganization.
1. Privacy Statement
We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use and disclose personal information you provide to us when you access and use the Services. For further information, please visit our Privacy Policy here.
In addition, where you agree to these terms on behalf of an entity, you agree that our Data Processing Addendum governs our processing of any personal data contained within any content you input to our Services. You acknowledge that Real Health may process personal data relating to the operation, support, or use of our Services for our own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of its AI models, improvement of its systems and technologies, and compliance with law.
2. License to Use the Services
We grant you a non-exclusive right to access and use the Services in accordance with these Terms. Real Health retains all right, title, and interest in and does not agree to any transfer of title regarding the Services. If applicable to You, You may authorize your employees, affiliates and contractors to use the Services on your behalf, however, you may not authorize third parties to use the Services, and in every case, you are responsible for your account’s compliance with these Terms, independent of whether or not a party was authorized by You to use the account. You must maintain the security of your account, as applicable, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You will be responsible for all usage under your account whether or not it is authorized by you.
Notwithstanding the foregoing or anything to the contrary set forth herein, you may not:
Download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any of our proprietary technology that makes up or is included in the Services, except (i) you may create and store temporary files that are automatically cached by your web browser for display purposes, (ii) as otherwise expressly permitted in these Terms, and (iii) for clarity, the foregoing restrictions do not apply to Your Content;
Submit, transmit, display, perform, post or store any content that is inaccurate, illegal, unlawful, including, without limitation, copyrighted images to the Services without the consent of the copyright owner, defamatory, obscene, sexually explicit, pornographic, violent, invasive of privacy or publicity rights (including, but not limited to, uploading images of individuals to the Services without their consent), harassing, threatening, abusive, inflammatory, harmful, hateful, cruel or insensitive, deceptive, or otherwise objectionable (collectively and individually, “Objectionable”);
Use the Services for bullying, disruptive or Objectionable purposes, or in a manner that violates our policies and standards, including our Ethics Statement, Acceptable Use and Moderation Policy or for political campaigning or lobbying purposes; or otherwise use the Services in a manner that is fraudulent, inciting, organizing, promoting or facilitating violence or criminal or harmful activities, or Objectionable purposes;
Frame, replicate, or develop an interface to access the Services without going directly to the Website (e.g., via an API and/or by white-labeling any portion of the Services), unless we explicitly make such functionality available to you;
Duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;
Use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, graphics, design, commercial symbol, or other proprietary notation displayed on or through the Services; provided that, for clarity, the foregoing does not include Your Content;
Use cheats, automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;
Access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services or use any device, software or routine that causes the same;
Attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
Circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;
Use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;
Introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
Use any portion of the Services to build any products or services that are competitive to any portion of the Services or to create similar ideas, features, or functions of any portion of the Services;
Access any portion of the services for benchmarking, comparative or competitive purposes;
Violate any applicable law or regulation in connection with your access to or use of the Services;
Access or use the Services in any way not expressly permitted by these Terms; or
Use or distribute User Output in a misleading way, including, without limitation, representing that the User Output is entirely human generated. Further, if you distribute your User Output to others, to the extent required by applicable law, you must proactively disclose that such User Output was created using artificial intelligence technologies so as not to mislead others of its origin.
3. License to Your Content
As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). Real Health reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. Real Health does not claim any ownership rights in your User Input or User Output, and does not restrict your ability to use User Output for your own purposes (including for commercial purposes), except in the case of termination as specified below, and expressly disclaims any liability arising from your use of any User Output for a commercial purpose. As between us and you, to the extent we acquire any rights in any User Output, we hereby assign to you all right, title and interest in and to such User Output. Your User Input, User Output, and any other information, materials, or content you post, upload, submit, or make available through the Services are collectively referred to herein as “Your Content.” You are responsible for Your Content, including taking all steps necessary to ensure that it does not violate any laws or rights of third parties or these Terms.
Real Health does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms.
To the fullest extent permitted by applicable law, Real Health reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.
4. Term and Termination
These Terms take effect when you first access the Services and remain in effect until terminated. You may terminate these Terms at any time by discontinuing the use of the Services and Outputs and deleting your account, if any, via your account settings. We may terminate or suspend your use of the Services immediately and without notice for any reason, including if you violate, or if we reasonably suspect in our sole discretion that you may have violated, the Terms. Upon Real Health’s termination of the Terms or termination of your use of the Services for any reason, Real Health may, but is not obligated to, delete any of Your Content. Real Health shall not be responsible for the failure to delete or deletion of Your Content. If Real Health terminates the Terms or your use of the Services because it has found you in violation of these Terms or other applicable use policies, e.g., Real Health’s acceptable use policy, you must cease use of and delete any Outputs and any other materials obtained from the Services in your possession, whether in electronic or printed format. In addition, in the event of termination of these Terms for Real Health’s convenience and not due to your breach of these Terms, Real Health will refund to you any prepaid, unearned fees. This section and those which by their nature are intended to survive the termination or expiration of the Terms, such as those titled General, Input and Output License, Confidentiality, Exclusions and Limitations, Indemnification, and Dispute Resolution, survive the termination or expiration of the Terms.
5. Confidentiality
You may receive access to Confidential Information of Real Health and other third parties through your use of the Services. You may use Confidential Information only as needed to access or use the Services pursuant to the Terms. You will protect such Confidential Information with reasonable care in a manner at least as protective as you use for your own Confidential Information. If you are required by law or court order to disclose such Confidential Information, you will give reasonable prior written notice to Real Health and undertake reasonable efforts to limit the sharing of Confidential Information, including assisting Real Health with challenging such a request if possible.
Information should be treated as “Confidential Information” if it is designated as such by Real Health or the third party owner or if it should reasonably be considered confidential under the circumstances. When in doubt, information should be treated as Confidential Information.
6. Subscription Services; Payment
(a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan and pay certain recurring charges, and by using those Services, you hereby agree to pay those recurring charges (all of the foregoing, hereinafter, a “Recurring Subscription”). If you add Services to your Recurring Subscription in the middle of your subscription term, you will be charged for such additional Services through the end of the then-current subscription term. In addition, your Recurring Subscription will automatically renew until you cancel it in accordance herewith or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that Real Health is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, Real Health may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your Recurring Subscription through your account at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any charges already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. Real Health may change the prices charged for Recurring Subscriptions at any time by posting updated pricing on the Pricing Page and we will provide you with prior written notice of any such changes through through the Services, by email or other similar means; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and Real Health will charge your on-file payment card or method on the first day of the renewal of the subscription term.
(b) Other Usage Charges. In the event your usage exceeds the volume provided under your Recurring Subscription, you will be charged and pay usage overage fees for your Recurring Subscription, as indicated to you upon subscribing or, if not specified in your Recurring Subscription, at Real Health’s then current a la carte rates which are available on the Pricing Page. In such an event, you hereby authorize us to charge your payment method on file or any other payment method you choose for these charges.
(c) Payment. You represent and warrant that you have the right to use any payment method that you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You will pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred, including all taxes and shipping and handling charges applicable to your transactions. In the event legal action is necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses.
(d) Refunds and Exchanges. Payments are non-refundable, except where required by law.
(e) Reservation of Rights. Real Health reserves the right, including without prior notice to impose conditions on the honoring of any coupon, discount, or similar promotion; to bar any user from making any transaction; to alter the payment option for services; and to refuse to provide any user with any Service.
7. Exclusions and Limitations
THE SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR REPRESENTATIVES MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
We and our Representatives will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, or data or other losses, even if we have been advised of the possibility of such damages. Our aggregate liability under these Terms shall not exceed the greater of the amount you paid for the service that gave rise to the claim during the 12 months before the liability arose or one hundred dollars ($100). The limitations in this section apply only to the maximum extent permitted by applicable law.
Real Health takes no responsibility and assumes no liability for any content that you, another user, or a third party creates, uploads, posts, sends, receives, or stores on or through our services.
You understand and agree that you may be exposed to content that might be offensive, illegal, misleading, or otherwise inappropriate, none of which Real Health will be responsible for.
8. Revisions and Errors
The Services could include technical, typographical, or photographic errors. Real Health does not warrant that the Services are accurate, complete, or current. Real Health may make changes to the Services at any time without notice. Real Health does not, however, make any commitment to updating the Services.
9. Redistribution or Republication
Redistribution or republication of any part of the Services is prohibited unless otherwise stated in the Terms, or with the express written consent of the Company.